Terms and Conditions

1. Introduction & Agreement

These Terms & Conditions (the “Terms”) govern your use of the EvaPure website and the purchase of products ("Products"). By placing an order or using our site, you confirm that you’ve read, understand, and legally agree to be bound by these Terms.

2. Who We Are

EvaPure is an Australian-owned and operated company delivering water filtration systems across all of Australia. Our email is contact@evapure.com.au. We stand behind every product with dedicated Australian support and a 5-year warranty.

3. Ordering, Pricing & Payments

• All prices are in AUD, inclusive of GST.
• Pricing is fixed, transparent, and includes free shipping anywhere in Australia—no hidden fees or surprises.
• An enforceable contract is formed once you submit your order and receive confirmation.
• We offer secure payment options through reputable gateways.

4. Australian Consumer Law (ACL) Compliance

• We comply fully with the Australian Consumer Law, which cannot be excluded or reduced via our Terms.
• Statutory guarantees include consumers’ rights to repair, replacement, or refund if Products are faulty, not fit for their advertised purpose, or do not match descriptions.
• Any additional warranties we offer (e.g., 5-year guarantee) are complementary and do not replace your ACL rights.business.gov.auOpenLegalWikipedia

5. Shipping & Delivery

• We provide free shipping Australia-wide, including major cities (Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin) and regional areas (Geelong, Ballarat, Toowoomba, Launceston, and more).
• You will receive shipping confirmation, tracking information, and expected delivery timelines.

6. Returns & Refunds

At EvaPure, we pride ourselves on delivering quality water filtration systems and exceptional customer service. Our refund policy is designed to be fair and transparent while complying with the Australian Consumer Law.

Change of Mind Returns

• You may return a product for a refund within 7 days of delivery if you change your mind, provided the product is unused, in original condition, and in its original packaging.
• Shipping charges will be deducted from the refund amount.
• Customers are responsible for the return shipping costs.
• If a plumber has been booked for your installation, cancellation fees may apply to cover administrative and scheduling costs.
• It is recommended to notify us as soon as possible if you wish to cancel or return your order.

Faulty or Damaged Products

• If your product arrives damaged or faulty, we will repair or replace it at no cost to you.
• Customers are not entitled to a refund for faulty or damaged products unless EvaPure is unable to repair or replace the product within a reasonable time frame.
• EvaPure will cover all shipping costs for repairs or replacement related to faulty or damaged products.
• Please contact us promptly with your order details and evidence such as photos or videos to expedite the process.

Refund Processing

• Refunds will be made to the original payment method.
• Once the returned item is received and inspected, refunds will be processed within 5–7 business days.
• Products that have been used or installed are not eligible for a refund unless faulty or defective.

7. Warranty

• All Products are backed by a 5-year Australian warranty for manufacturing defects under normal use.
• Warranty is void if there has been misuse, failure to maintain filters, or unauthorised servicing.

8. Limitation of Liability

• Except as required by law, EvaPure’s liability is limited to repair, replacement, or refund for defective Products.
• We are not liable for indirect, incidental, or consequential losses, except where law prohibits limitation.

9. Intellectual Property

• Content on the site—text, images, trademarks—is owned by EvaPure. Use for personal purposes is OK. Commercial use or reproduction requires our express written permission.

10. Privacy & Data Protection

• We respect your privacy. Our practices comply with Australian privacy laws. Please review our Privacy Policy for how we collect, use, and protect your personal information.

11. Website Use & Conduct

• Use of our site must comply with legal terms and policies. Abusive or unlawful use is prohibited.
• Terms abide by e-commerce guidelines under the Electronic Transactions Act 1999 to ensure digital agreements are enforceable.Ballantyne Law

12. Unfair Terms & Regular Updates

• We avoid unfair contract terms prohibited under the ACL. If any term is deemed invalid, the remainder remains in effect.consumer.gov.auOpenLegal
• These Terms may be updated periodically. Significant changes will be highlighted on our website.

13. Governing Law & Dispute Resolution

• These Terms are governed by the laws of the Commonwealth of Australia.
• Any disputes will be resolved in courts located in the state where EvaPure operates. We aim to resolve issues amicably and promptly.

14. Contact Information

Have questions or need help? Reach out anytime.

Email: contact@evapure.com.au